Terms of Service

Terms of Service

Eternity Servers LLC agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). Eternity Servers LLC, the company hereafter referred to as, ("Eternity Servers"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of Eternity Servers Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of Eternity Servers. Subscriber understands that change to the ToS by Eternity Servers shall not be grounds for early contract termination or non-payment.

Refund and Disputes

Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made to the Customer's account credit. All of our other services, including product add-ons are not eligible for a refund. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable.

Cancellations

To terminate your services, you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://eternityservers.net/. As Eternity Servers does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.

Liability Limitation and Exclusion

Eternity Servers, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Eternity Servers shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.

Support

Any support requests required for products from Eternity Servers shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Promotions

Eternity Servers cannot guarantee that all promotion codes will work all of the time.

Legal Contact

Eternity Servers retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is in violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Eternity Servers regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Eternity Servers you permit us to modify your server, this includes but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server. Any verbal or written s to compromise our server systems or any other equipment owned by Eternity Servers will be taken seriously and will result in further investigation and possible lawsuits. Upon cancelation of payments to Eternity Servers, your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. Eternity Servers retains the sole right to stop, start, and modify your server.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive files such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Eternity Servers. Unfair usage If we find your server using any sort of system to bypass limits put on your servers such as slots or RAM amount your server is subject to being terminated without refund.

Termination

Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.

Refunds

Any refund requests made within 24 hours of purchase will be honored, so long as it is the Customer's first time purchasing a product or service from Us. Any requests made past this threshold are handled on a per case basis, however, we reserve the right to refuse any refunds in these cases. All refunds will be processed and added to account credit.