MINECRAFT SERVERS: POCKET EDITION
Instant Setup, SSD Drives, Premium Network and Hardware
Frequently Asked Questions
Find answers to some common questions here!
What are the specs on our servers?
With the increased usage of server modpacks and other awesome expansions to the game, we've proactively upgraded our fleet to use the latest Intel Xeon E5 processors, DDR4 ECC RAM, Samsung SSDs with each box being connected via a 1Gbps interface to a diverse network blend.
Where are the servers located?
Our servers are located in:
  • Montreal, Canada
  • Roubaix, France
  • When purchasing a server a dropdown is displayed which you can use to select which location you would like.
    How long does setup take?
    Setup is instant after we receive your payment. That means no lengthy wait times! Get playing right away! The only exception to this is our dedicated server line, which can take a bit longer to get going. If your server was not automatically setup, please submit a ticket to our support system, so that we can resolve that.
    What kind of control panel am I provided for my server?
    We offer our own custom version of the Multicraft control panel, which allows you full and direct control over your server. You can manage the console and upload files directly from your control panel. We also provide you with full FTP access, enabling you to effortlessly manage your server's files. If you have any troubles with managing your server, please check our knowledgebase article on How to Use FTP for more information. If you're still not sure what's what, just submit a ticket to our support systems.
    Do you allow us to use any mods or server jars we want?
    Yes! We allow you to upload any jar file you wish. This is because we provide you with full FTP file access to your server
    Can I purchase my plan at a yearly rate?
    Yes, you can! In order to purchase your plan at a yearly interval select the ratio for yearly payments at the top of your plan's order page. If you do decide to purchase, we offer a 15% discount for yearly intervals.
    Can I upgrade/downgrade my package in the future?
    Yes! You can upgrade or downgrade whenever you wish. Here's a guide from our knowledgebase that'll help you upgrade or downgrade your server. If you have any questions about upgrading or downgrading, please submit a support ticket to our support system.
    Can I manage my plugins and add new ones myself?
    Yes! We give you full access to all the files on your server. This allows you to easily upload and manage your files for your server right from Multicraft or any third-party FTP client.
    Can I use my own map or download a map to the server?
    Absolutely! That awesome thing called full FTP File Access makes that a very easy thing to do! Here's a guide from our knowledgebase on FTP File Access and how to use it. If you have any questions, please submit a ticket to our support systems.